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Lambeth: a PCSO's perspective 1 year on
introduction: last month, 2 PCSOs from Lambeth received special recognition for the following outstanding work:  
The two PCSOs used excellent intelligence led policing skills to locate a wanted man.
The officers checked the local intelligence briefings and noticed that a suspect was wanted for manslaughter. The suspect was recognisable to the PCSOs because they recognised him from a different crime some weeks beforehand.
The officers knew where they had seen him before and whilst on patrol spotted him in the Millennium Green area of SW1.
The officers radioed the CAD room to send patrol officers to make the arrest whilst the PCSOs kept him under surveillance.
----- INTERVIEW OPENS ------ 18th August 2004 1330
Falkor: You and Rob spotted a suspect wanted for manslaughter, that sounds pretty impressive to me
Digger: Yeah the actual guy was somebody that we had caught before, trying to break into a ticket machine, this is about 2 months beforehand. We quite cleverly got him to provide his pars and as soon as he sussed that he had given his date of birth, he tried to run off. In Lambeth we’ve actually had our powers of detention removed, so we can’t actually put our hands on him, but we went after him and we got him into a corner by Waterloo Station, there we managed to get the name check across and he was actually wanted for failing to appear at court, so he got arrested for that. After that we’d sort of seen him in certain hang outs round the Waterloo area. What we do in the ward office where we work is, we don’t just check the Lambeth briefings, we check the briefings for all the neighbouring boroughs, Southwark, Lewisham, Westminster, Wandsworth etc
Falkor: Excellent work Digger, what a result!
Digger: Yes it was quite good – we were quite pleased that we actually kind of tasked ourselves to find him, but we knew we would find him and we did, which was quite nice. It was all down to us using our initiative, by checking the other boroughs’ briefings pages
Falkor: Have you been a PCSO for long then Digger?
Digger:
Yes since June last year
Falkor: Digger: I wouldn’t mind a transfer to another borough, I’m quite happy being a PCSO, I’m just not particularly happy at Lambeth
Falkor: Digger:
no, it’s because I don’t think we’re being used in a good manner – I’ve spoken to PCSOs from other boroughs and they seem to be just doing a lot more than what we do – it may be just due to the security duties – fair enough there is a security issue, but it’s becoming very very boring – from my own personal point of view, I’m finding it very very mind numbing actually, at times
Falkor: Digger: closer to home would be great – I live in Watford and it is a hell of a journey – but I more want to go to a borough where I get a bit more involved in stuff
Falkor: Digger:
I don’t have an issue, others do – they’re always moaning at me about it but I personally think it’s fine – I think the whole idea of a PCSO is not to be a policeman, if you want to be a policeman and have the equipment, then by all means apply to be a policeman. I think society needs a role which is not necessarily carrying weapons and equipment, making them a lot more approachable for members of the general public to talk to, and I personally can see a very good role in that.
Falkor: Digger:
No. My main gripe is I’m not terribly happy with the hat – I don’t think it offers any head protection, particularly in Lambeth. You’ve got some rather nasty estates – I’ve had a brick thrown at me from people off a balcony
Falkor: Digger:
well it was quite late at night – another PCSO and I were just walking through an estate which is not the roughest estate in Lambeth, but it is an estate in which they have occasional issues – there was a group of lads up on one of the balconies, they started shouting abuse at us and the next thing was a brick come over and it basically went between me and my colleague, it was pretty close to us and JUST missed us and went in between the two of us
Falkor: Digger:
particularly when you’re just wearing a flimsy hat, if that had hit us on the head we would have been in serious trouble – of course we radioed it in, but the lads know the estate – of course we got back up. The units came down but they were gone – well gone
Falkor: Digger:
definitely – I definitely do, for the reason being that in Lambeth borough particularly, the traffic wardens wear exactly the same band and we’re always getting asked traffic warden questions and I would like to be differentiated from the Metropolitan Police’s own traffic wardens – they wear exactly the same uniform, except for a tiny little yellow flash, I mean not necessarily a black and white chequered band, maybe a blue and white chequered band – even a blue and silver, but something that looks a bit more police so people can say “oh you are the police not a traffic warden”
Falkor: Digger:
I don’t know - at the moment I really want a transfer to another borough – I can’t really take what we’re doing in Lambeth at the moment – it’s really doing my head in
Falkor: Digger:
oh yeah, it is yeah – the main duty for PCSOs in Lambeth is what they call “the two bridges” which is basically walking between Westminster Bridge and Lambeth Bridge along the Thames on a little walkway. The response teams are there 24/7, but I’m in a ward office – and we have to give extra cover between 7 in the morning and 3 and again that’s 7 days a week and to me, it’s absolutely mind numbing – there’s nothing going on there – I mean you’re just walking up and down, in all sorts of weather, on an uncovered 300 yards stretch I would say – there’s nothing on it and I just can’t take it, I want to get out and get into the community – that’s why I applied to do the job
Falkor: Digger:
I did at one point, I did apply for a transfer
Falkor: Digger:
I was told that I couldn’t have a transfer until they got more numbers in,….. that was before I had done my year – I quoted special circumstances as we had just had our third child.
Falkor: Digger:
That was back in February, so I asked for the transfer then, as I felt that I needed to be closer to home, my wife has been on maternity leave and has quite a good job and needs to return to work soon and I need to cut down on the travelling, obviously that got stopped at that point and it’s only just now that my wife is talking about going back to work. As I say I’m not happy with in particular the security thing on the bridges –it’s a personal thing for me, I think when we fill out the application form there are 3 boxes … TRAFFIC, COMMUNITY and SECURITY and I think for that particular role they should look at the people who tick the security box and get them doing the security thing – if you tick the community you should be doing the community role, which is what I really really want to do
Falkor: Digger:
I’ve been studying for a degree, psychology
Falkor: Digger:
oh no no, I’m 36 years old – the job I had before was basically like a sales rep – before then I had my own catering supplies business
Falkor: Digger:
well it was a very shallow job – it was just all about money and I wanted a bit more out of actually working rather than just how much I’ve earned this week
Falkor: Digger:
it was just soulless, I didn’t gain anything apart from just financial reward, some people need more than just the money
Falkor: Digger:
well I have to drive down the motorway to Brent Cross which takes about half an hour, then it’s about 40 minutes on the tube then onto Waterloo
Falkor: Digger:
well I’m quite involved in victim support in Hertfordshire, Watford even, I do quite a lot of counselling obviously victims of crime, which is how I got into becoming a PCSO anyway – I’d applied for a couple of jobs in the psychology field and they just came back with “well you really need experience of working with the public particularly people with special needs” I also play rugby when I get the chance, it is hard, I have 2 children at school and a baby
Falkor: Digger:
No I didn’t – how did it go as a matter of interest?
Falkor: Digger:
yeah I know the Federation aren’t very keen on us, they’re worried about us taking their jobs – I do see that as a point, but I think we offer a different role and that’s what needs to get put across and with PCSOs in general nationally, I just don’t think it’s standardised enough – I talk to the ones up in Watford – the stuff they do is very different from.....for example the work that is done by PCSOs in London, but then that also seems to vary from borough to borough enormously as to how PCSOs are used and also as to how they’re received. In some boroughs they’re getting involved in all sorts of stuff and feeling that they’re really worthwhile, other boroughs they’ve just been left to rot
Falkor: Digger:
I would certainly say ‘left to rot’ to be honest, all we’re doing is walking up and down, all they’re interested in is that the bridges are covered
Falkor: Digger:
yeah I’m on that – but we have to do one week in four on the bridges
Falkor: Digger:
Yes I’m on that, I came off the response team to go onto the community side – that’s the reason I joined the job because I wanted to get involved and for two months it was great, then all of a sudden we had George Bush visiting London and they wanted extra people on security – we got put on security, we were told it was temporary and we’ve never come off
Falkor: Digger:
The FPNs for cycling yes I have, cycling on the footway
Falkor: Digger:
No, we’re not allowed to do anything else
Falkor: Digger:
Cycling on the footway is all that we are allowed to issue them for, there are other things that we were supposed to be doing, but we have not been allowed to do it, our powers of detention have been removed
Falkor: Digger:
well he thinks it’s ridiculous, he sees the PCSO as more to the police side of things, he himself I think wants to be a policeman eventually
Falkor: Digger:
it is something that I have been toying with – I would like to do it, it’s just that with 3 children now it’s so hard to commit to it – I think when I finish my degree which I should finish in October, then I’ll probably get an application form and fill it out and see how it goes, it’s just such a long long process, I think it should be made a little bit easier, it took so long to become a PCSO, it took a year to become a PCSO
Falkor: Digger:
the interview was fine – no problem at all, I was basically offered the job straight away – the Inspector made it quite clear that he was very impressed by myself
Falkor: Digger:
no it took a year to get in, from my interview to the start date was actually over a year, I was originally interviewed in May of the year before - it took so long to get in that you think “well how long is it going to take to become a PC?” and I’m not particularly greatly happy with being in Lambeth, I’d rather maybe get a transfer to another borough where I’m a bit more involved and then I think I’d see how things go because I feel we really are used for just security work – I’d rather see a little bit more about the job, rather than what we’ve been doing
Falkor: Digger:
It could have been a lot better but the trainers did their best with what they had, no two ways about it, it’s a difficult role, it’s also new, again a lot of stuff that the trainers spent a lot of time on has been no good in the role I’m in, but then if I go to another borough I probably would use that stuff. The actual borough training when we came onto borough was an absolute joke – we had a week before we were actually supposed to join up with the teams – we did absolutely nothing and all they’re interested in is getting the bodies onto the bridges to make the numbers up – for the new recruits coming into Lambeth I feel so sorry for them, because they’ve tried to keep it quiet about the bridges and they’ve had occasions where PCSOs have spent their whole 12 hour shift on a 300 yard stretch
Falkor: Digger:
well apart from refs breaks
Falkor: Digger:
well they’re not allowed to leave the bridges unmanned, they obviously have to wait to be relieved – if the numbers are short they have to get PCs down there to cover for the refs breaks, in 12 hours I believe they have 2 x 45 minute breaks
Falkor: Digger:
King Arthur, that was brilliant, I love sword and sandals movies especially with an historical/ mythological background. I was expecting King Arthur to be a bit similar to the other arthurian legend films. However it was very well made from a brand new angle Arthur being a roman. My only criticism was the editing of the battle scenes. They were a bit on the clean side and lacked the grit and realism of films like Gladiator, Troy, and Braveheart
Falkor: Digger:
I like to watch Arsenal on TV as the tickets are impossible to buy or afford. But as you can't beat live sport I try to watch the London Wasps Rubgy Union team as often as I can.
Falkor: Digger:
Yes just got back from Barcelona – had a week with the 3 kids and my wife
Falkor: Digger:
Yep and you too Falkor, try and stay out of trouble
Falkor: Digger:
talk to you again sometime
Falkor: Digger:
don’t reverse the charges
Falkor: Digger:
and not late at night
Falkor: Digger:
Goodbye then pal
Falkor: Digger:
Amen to that
Falkor: ----- INTERVIEW CONCLUDES ------ 18th August 2004 1355
Suffolk: 1 year on for Dan Cockrill
------------ interview commences 10am 23 August 2004 ----------------
Dan: “Hello”
Falkor: Falkor: Falkor: Falkor:
Dan: “Well basically, the general idea is to extend the police family and make the uniform branch of the police more visible basically. The ‘Eyes and Ears’ of the police is one way that we’re described, but I think it’s more ‘public reassurance’ more than anything else, it’s not the actual crimes being committed that the public are aware of – we are the visible presence that they want to see, so they don’t think crime is going to be committed, it’s a blanket reassurance issue I think”
Falkor: Dan: “Well they’ve empowered us to do certain things, an example is these penalty notices for disorder – yes that’ll help combat anti social behaviour which may deal with people over 18 who are going to commit small minor offences, but then they don’t give you the power in certain forces of detaining somebody who you’ve issued a ticket, so I don’t think whoever issued the powers thought about it sufficiently enough – the street issues, they’ve just sat behind desks and thought ‘this’ll be good, good and good – this’ll make the public feel good,’ but then again they didn’t follow it through to the sequential sequence of events, so certain things you can do but other things you can’t do because the extra powers you need to do them aren’t there in the first place”
Falkor: Dan: “Basically yeah, they want us to do the job, but somebody somewhere needs to sit down and think well if you’re going to do this part, you need this, this and this, which they haven’t done – you get up to as far as you’re powerless basically and you think why did they bother giving us that in the first place?”
Falkor: Dan: “Well technically you’ve got a power of stop anyway – because when you’re speaking to somebody you’re stopping them basically – the stop issue, lawfully or unlawfully is there anyway – whether you use it or not – but the power to actually stop someone for the purpose of a search –so you’re specifically looking for something – I think A) is going to require a lot of training and a lot of money, which I think defeats the point of a PCSO because it’s going to cost hordes of money to train them to do it and B) you’ve obviously got the safety aspects too, they’re actually looking at us searching for weapons aren’t they? I think it was in the Guardian Aug 13th Hazel Blears says “Yes I think the powers of arrest should be changed for officers and also to increase the powers of arrest for Community Support Officers" and then they’re looking at giving us powers of search. Searching suspects is basically a job for the police – if it comes to that then so be it, we’ll have to do it but I’m not bothered about it either way to be fair”
Falkor: Dan: “We in Suffolk patrol 8am – 8pm single – if you want to join up with somebody that’s fair enough, but from 8am – 8pm it’s single then it’s double crewed after 8pm”
Falkor: Dan: “It’s good fun actually – you get to do want you want to do, where if you’ve got a CSO and a CSO sometimes you get a conflict of interest – where a CS0 + PC – you do your job and they do their job - your job interacts with their job – where if you’ve got 2 CSOs patrolling, I feel that you’ve got a conflict of interest – because both people want to do the same job but differently”
Falkor: Dan: “Batons and spray I would say no – because if you’re being put into a situation where you need to use that then you shouldn’t being put into that position. Handcuffs I can see a use for – I’m now coming up to completing a year and out of that year, I probably could have used handcuffs twice”
Falkor: Falkor: Dan: “Yes it will do, I will have to dig out our pay scales to check. To be fair I’m happy with what I get at the moment, I’m not in it for the pay if that makes sense, obviously the pay’s good but I do it because I want to do it”
Falkor: Dan: “Handcuffs: I probably could have used them twice – there was one incident where myself and my acting sgt, who at the time was on patrol with me at night – we came across a fight outside one of the local pubs – I intervened by jumping on the biggest bloke who was fighting – took him to one side and restrained him – obviously I’m thinking ‘right now I’m in this position I’m 6’ and this guy is 7’ wide’ I had to shout over to the skipper who was dealing with the other two who had been knocked out basically and she had to come over and cuff him, then I obviously then held onto him, but initially with handcuffs would have been ideal – the training would come with it – so the training is what – a day? for the use of handcuffs … it’s all basically standard positions – stacking front and back etc”
Falkor: Dan: “That’s the thing but they do have refresher courses every 6 months”
Falkor: Dan: “Well we’re trained in UDT, unarmed defence tactics and that should get done every six months as well”
Falkor: Dan: “Initially when the uniform came in we went to the stores room and they had a manikin dressed in the uniform and I thought ‘that looks pretty cool’ – it was then when body armour was issued, that it was basically a bright blue and I said “They’ve gone a bit stupid now, it’s looking a bit silly” – the body armour being bright blue I disagree with – the hat band, when initially in 2002 they were looked at – yes it was chequered – I personally think a blue and white chequered hat band would like quite good – you’ve got traffic wardens with it. Traffic wardens have got yellow and black, police officers have got white and black – why didn’t they just do blue and white for us?”
Falkor: Dan: “To be fair they look quite professional, quite smart and that then identifies you as a member of the police family. Quite recently there was a demonstration on animal cruelty and hunting – there was basically a breach of the peace happening, so myself and my colleague went over to warn these people and they looked me up and down as if to say ‘well who the hell are you?’ there’s no identification apart from your warrant card that you are actually involved by the police, it’s a bit stupid really”
Falkor: Dan: “It all depends who stays in power, if Labour stays in power then I think everything will be quite rosy – Hazel Blears’ idea of recruiting 20,000 PCSOs by 2006? no 24,000 in the next 4 years she said - well it all depends how they utilise them – if they just want them walking around the streets, doing fines for dog fouling and cycling on the pavement then I can see the public’s reaction will be ‘what a complete waste of time’ – they’re going to have to empower them to do the job they’re actually there for”
Falkor: Dan: “Well this 30 minutes of detention sort of routine – why 30 minutes? If you’re going to detain somebody, you need to detain them – say for instance in the Met you detain somebody then 31 minutes later there’s no policeman you have to let him go”
Falkor: Dan: “Yeah but certain people are going to look at that and say well yeah that’s a good idea but why can’t they deal with it themselves? They’re employed by the police – just give them the powers to do it but then you’re borderline CSO/ policeman, that’s always going to be there – it’s like traffic wardens, why do traffic wardens get a load of stick for giving a parking ticket, but we don’t ?”
Falkor: Dan: “We do, we’ve got full traffic warden powers in Suffolk – so we have the functions of a traffic warden is the legal term for it”
Falkor: Dan: “That was done by an outside company called ‘dream policing’ – the chap that did it was a chap by the name of Ray, an ex officer, he was an absolute diamond – he does a lot of training for police – CSOs to Suffolk were very new – he had only just been given the training package – it was the first lot of CSOs that he’d done – so to be fair, he did quite well – obviously nothing beats actually doing the job for real – obviously the role play is there, but it’s not until you hit the streets that you’re in the big wide world and you do recall back on things from the training but it’s like anything – can you train anybody to use common sense?”
Falkor: Dan: “s59 of the Police Reform Act, yes they did – they sort of touched based on it to say look you have this power, but because of the training period, because you’re not exercising that power, you tend to forget it”
Falkor: Dan: “I did – well I went and read the notes on the PNLD for half an hour one day, sitting there, read it front to back, I went to a traffic sgt because basically the traffic department runs the section 59”
Falkor: Dan: “Basically we’ve got an issue in Ipswich with boy racers terrorising the local neighbourhood round the cinema etc which is known as the ‘double d’ to us – you’ve got nightclubs cinemas pubs – there’s a lot of people, a lot of families and a lot of children on foot, the racetrack as it’s known is basically in the middle of it – you’ve got boy racers flying around there at like 60, 70 mph overtaking each other sounding horns – motorbikes and all sorts”
Falkor: Dan: “Anything from Vauxhall Novas to Suburu Imprezas to Mitsubishi Evos – the problem is that this chap had come into the KFC car park, slammed on his hand brake and spun the vehicle round in a 360 – that to me was unacceptable”
Falkor: Dan: “With children and family trying to eat their dinner and you’ve got people going back to their cars – stopped him, spoke to him – obtained his details, put him through ‘the box’ as we call it – came up that he’d been issued a warning 2 weeks prior to that – of course the warnings last for a year and any sort of driving that’s inconsiderate or careless and that causes alarm, distress or harassment, obviously they’re the 2 factors that you need to prove and obviously my evidence suggested that he was doing those things, so I called for a marked unit to come down and seize his car from him”
Falkor: Dan: “He started to kick his car funnily enough”
Falkor: Dan: “He’d been warned and didn’t think that it was going to be carried out, I told him that I was going to seize his car and he got a bit upset by it”
Falkor: Dan: “No I was with another PCSO at the time”
Falkor: Dan: “Obviously he had heard of it but hadn’t read through it that much”
Falkor: Dan: “No, none of the PCSOs have done it – but since I’d done that one, the PCs have jumped on the bandwagon and several cars have been seized now – the CSOs issue the warning as opposed to seize the car, because they’re reluctant to do so – Kevin one of the CSOs that I tutored who is working with me – I genned him up on the law and he is quite happy to go out and dish out the warnings, because obviously that area of town is a major antisocial hotspot for that kind of driving”
Falkor: Dan: “Yeah you have to have an area car driver to seize the car as in physically take it away, or you can put it on a low loader but of course that costs money so they drove if back to HQ and it remained there until the chap came and signed the form to say it was his”
Falkor: Dan: “£112 for the actual seizure then £12 per day”
Falkor: Dan: “Well there wasn’t one, basically because we were government funded for 15 – only 12 started because 3 dropped out initially – so they recruited an extra 3 and obviously they didn’t want to tie up a police officer’s time again tutoring them for the full 4 weeks when they’re out on patrol – we’d been doing the job for 6 or 7 months – they said they wanted 3 volunteers to pass on experience and be a tutor for 4 weeks, so we all put our names in the hat, it was myself and 2 of my colleagues who got chosen and then we got assigned a new CSO each, so we went with them for 4 weeks and they went to a police officer for 1 week to learn ‘police stuff,’ in inverted commas and that was that, but it wasn’t actually a course as such, basically we were to go with them and hand over our experience and let them watch how we worked”
Falkor: Dan: “No I haven’t got a clue who they were – we never did find out who they were”
Falkor: Dan: “Yes we do, we call them scene preservations in Suffolk, some one last week got assaulted, a section 20 wounding took place – I was first on scene and administered first aid with the paramedics – the suspect was arrested at the scene for the assault and due to the seriousness of the injuries we set up a crime cordon or as we would say a scene preservation – started a major incident log while CID completed their enquiries
Falkor: Dan: “No that one luckily just lasted for 4 hours”
Falkor: Dan: “I don’t know where that came from to be fair.”
Every morning we check their briefings and he actually appeared on the Westminster briefing as being wanted for manslaughter – it wasn’t actually on the Lambeth briefing at all, so after we’d done our security duties at Waterloo, we went and had a look around the usual haunts to see if we could find him and he basically walked straight into us – we thought he was going to run, but he basically just sat on the grass waiting to be arrested. 

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